When lenders assess your ability to repay a home loan, they work from gross income figures. PAYG salary is already gross, it's the pre-tax amount on your payslip. But some income types are received after tax, or are tax-exempt entirely. To compare them fairly against PAYG income, lenders apply a "gross-up factor", effectively inflating the net or tax-free amount to an equivalent pre-tax value.
For example: if you receive $20,000 per year in Family Tax Benefit (which is tax-free), a lender applying a 1.25x gross-up factor would treat that as $25,000 in gross income for the purposes of the serviceability calculation. This increases the income used in the assessment and, all else equal, increases your borrowing power compared to a lender who doesn't gross up.